Consulting

One of the most neglected but least recognised areas in management is the strategic management of language and communication. A faulty or poorly defined approach impairs client relations and customer service, leading to inefficiency and loss of business. In order to provide clients with coherent language and communication strategies, we provide language auditing, planning and asset management services.

The tools and methods we use are designed by language and communications experts, align to NVQ, Council of Europe and British Council benchmarks and can be measured using SMART criteria and Six Sigma techniques. Our analytical processes establish the strengths and weaknesses of your organisation’s English, foreign-language and cross-cultural communication from the strategic and planning level to individual proficiency.

By identifying your organisation’s linguistic, communicative and cultural skills set, we are able to help you optimise and deploy your organisation’s communicative resources. This allows you to make informed operational decisions to do with recruitment, training and job roles as well as more long-term strategic decisions.

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Consider our services if:

  • You are a public body that operates in a multilingual context
  • Your organisation’s employees use another language at work
  • Your organisation’s employees struggle with English at work
  • Your organisation is expanding abroad
  • You have high staff turnover in overseas postings
  • You need to identify which staff members are most suited to language training
  • You want to know how better language, cultural and communication skills can add value to your organisation